Water and Sewer Customers

Welcome to Monroeville Water and Sewer System. We appreciate your business and pledge to do our best to deliver exceptional customer service and satisfaction.

Please contact Customer Service at 251-575-2617 if you are unsure if the location you are moving to is in our service area.

Contact Us

Online
In Person at 69 West Claiborne Street
By phone at 251-575-2617
By fax at 251-575-5817

Hours of Operation

After Hour Emergencies: Call (251) 575-2617
Monday thru Friday  8:00 a.m. – 5:00 p.m
Closed Major Holidays
No Turn-Ons or reconnects will be done after 5:00pm unless the customer can provide a receipt of payment from the main office.

Payment Methods:

At our office
Convenient drive-thru window for payments
Drop Box for after hours
Bank Draft
Credit Cards – Mastercard, Visa, Discover, American Express
Credit Card payments can be made on-line as well as over the phone

Featured Locations

Rate Schedule

We offer rates depending on whether you are residential, wholesale, small industrial, or large industrial.

Monroeville Water Works Rates more details ...

The Monoreoville Water Works and Sewer Board has approved the following new internal fee structure to become effective January 2, 2010.

Rate Structure and Franchise Fee more details …

We do have some other miscellaneous business related fees.  Please click below to learn more.

Miscellaneous Feesmore details …

Our Staff

General Information

Application for Water Service


All information contained on the application for water and sewer service will be verified.  Anyone providing fraudulent information will be subject to criminal prosecution.

  1. All payments for water disconnected for non-payment or bad check will be handled only during normal business hours:  Monday through Friday, 8:00 a.m. to 5:00 p.m.  No after-hours reconnects.
  2. Reconnects will be handled between the hours of 3:00 and 5:00 in the
    afternoon.
  3. There is a $30.00 service charge on all returned checks.
  4. No checks will be accepted on an account that has been disconnected for non-payment.

Convenience Charge


A 5% Convenience Charge will be added to the amount of your bill when making payment with a credit or debit card.

Disconnect Policy


All bills are due by the 10th of every month.  In the event the 10th falls on the weekend (Saturday or Sunday then the bills are due the following Monday).  After the 10th all bills are considered late and late fees will be added. ($5.00 or 5% of the bill whichever is greater).  If your bill is not paid by the 17th of the month your account is subject to disconnection.

Garbage


Please note, the Monroeville Water and Sewer only bills and collects for the garbage for the City. Each month, these charges are remitted to the City, therefore they do not promote the growth of the Monroeville Water and Sewer system.  Monroeville Water and Sewer relies on the revenue generated from the sale of water for its growth and receives no tax monies.

  • All new customers and account transfers need to go to City Hall to sign up for  Garbage Collection Services.
  • All garbage questions should be directed to City Clerk Mary Jackson at 251-575-2081 (www.monroevilleal.gov)
  • All sewer questions should be directed to Darlene Johnson at 251-575-2617

About Your Bill

Each water meter is read one time per month.  If a reading appears to be excessive the meter is re-read before the account is billed.

No water meter in the Monroeville Water Works distribution system is estimated!

LEARN MORE!