Water and Sewer Customers

Welcome to Monroeville Water and Sewer System (OCWS). We appreciate your business and pledge to do our best to deliver exceptional customer service and satisfaction.

Please contact Customer Service at 251-575-2617 if you are unsure if the location you are moving to is in our service area.

Contact Us

In Person at 69 West Claiborne Street
By phone at 251-575-2617
By fax at 251-575-5817

Hours of Operation

8:00 a.m. – 5:00 p.m
Monday thru Friday
Closed Major Holidays
No Turn ONs / Reconnects will be done after 5:00p.m.

Special Features

After Hour Emergencies: Call (251) 575-2617
Convenient drive-thru window for payments
We accept Mastercard, Visa, Discover, American Express, and Bankdrafts

Featured Locations

Rate Schedule

We offer rates depending on whether you are residential, wholesale, small industrial, or large industrial.

Monroeville Water Works Rates more details ...

The Monoreoville Water Works and Sewer Board has approved the following new internal fee structure to become effective January 2, 2010.

Rate Structure and Franchise Fee more details …

We do have some other miscellaneous business related fees.  Please click below to learn more.

Miscellaneous Feesmore details …

Our Staff

General Information

Application for Water Service

All information contained on the application for water service will be verified.  Anyone providing fraudulent information will be subject to criminal prosecution.

  1. All payments for water disconnected for non-payment or bad check will be handled only during normal business hours:  Monday through Friday, 8:00 a.m. to 5:00 p.m.  No after-hours reconnects.
  2. Reconnects will be handled between the hours of 4:00 and 5:00 in the
  3. There is a $30.00 service charge on all returned checks.
  4. No checks will be accepted on an account that has been disconnected for non-payment.

Convenience Charge

There is a 5% Convenience Charge added to the amount of your bill when you use a VISA or MasterCard  credit / debit  cards.

Reconnect Fee

$50.00 for all accounts disconnected for non-payment.

Sewer and Garbage

Please note, the Monroeville Water and Sewer only bills and collects for the garbage for the City. Each month, these charges are remitted to the City, therefore they do not promote the growth of the Monroeville Water and Sewer system.  Monroeville Water and Sewer relies on the revenue generated from the sale of water for its growth and receives no tax monies.

  • All new customers and account transfers need to go to City Hall to sign up for  Garbage Collection Services.
  • All garbage questions should be directed to City Clerk Mary Jackson at 251-575-2081 (www.monroevilleal.gov)
  • All sewer questions should be directed to Darlene Johnson at 251-575-2617

About Your Bill

Each water meter is read one time per month.  If a reading appears to be excessive the meter is re-read before the account is billed.

No water meter in the Monroeville Water Works distribution system is estimated!